What Others Are Saying
I would recommend First Steps to any organization wishing to improve employee interaction and enhance problem solving behavior.
Maureen Hardy, Director Outpatient Rehab, St. Dominic Hospital
Reality-Based Technologies Mastery (RBTM)
For organizations to drive site-wide Reality-Based results, key individuals need additional knowledge and skills.
Participants in the RBTM workshop acquire
- Greater understanding of the four tools in the Trouble Shooting Logic toolkit, their rationale and how to use them in special situations;
- Process facilitation skills in order to be able to support or lead an interdisciplinary analysis;
- Mastering Involvement skills to ensure that the right people participate in an analysis and are committed to implementation;
- Performance System Analysis skills in order to engineer the human performance system to achieve results;
- Performance Coaching & FeedBack skills, to hold individuals accountable for results.
Benefits
The advanced knowledge and skills gained in the RBTM workshop
- lead to better decisions, deviations solved more quickly, and more problems avoided;
- can served as a cornerstone for greater results and career advancement.
On-Site Only
RBTM is ONLY delivered as an in-house workshop that is customized to your current reality. Over half of the workshop is spent applying the skills to resolving current business issues. RBTM requires prior investment in a Trouble Shooting Logic "pre-exposure" workshop in order to prepare participants to learn the advanced skills.
Contact an FSTD representative to learn how Reality-Based Technologies Mastery can be customized for your organization
Case Study
A Reality-Based Technologies Mastery Workshop was developed to client specifications in order to get the leaders to drive the use of Trouble Shooting Logic among it's already-trained employees. Most of the site leadership attended this workshop.
Key Results: During an 8 month period, one manager documented 53 separate examples of the benefits of RBTM and the resulting improvements in his department's Process Management Systems. A few examples are:
- $3.5 million savings per year due to a new fines disposal Process Management System,
- $400,000 per year reduction in chemical usage,
- $180,000 per year due to improved systems,
- $200,000 per year reduction in steam usage,
- $78,000 per year in reduced land fill costs,
- $63,000 per year due to improved filter systems, and
- $51,000 per year from one Pulp Mill Fact / Comparator analysis.
The miscellaneous savings are too numerous to document. Including a $5 million cost avoidance, the combined savings of all the documented examples exceeded $10 million. Much of the savings is ongoing.
Bottom Line: following this intervention, this site moved from worst to first in terms of its results, when compared to its five sister production facilities.
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