What Others Are Saying

When we began our initial assessment of the state of things in our office, we had some major hurdles to overcome. I am happy to report that things are very different in our office now, and I can only attribute it to the skill you exercised in working with our group over the past year. Your one-on-one coaching of our supervisors, the team-building retreats, and the conflict resolution training were very successful. I was skeptical at first, but the results speak for themselves.

Director, Human Resources

Responding to your Real-Time Issues with Practical, Applicable, Proven Resources to Close your "Performance Gaps"   Retail Customer Service In today's retail environment, KEEPING THE CUSTOMERS YOU CURRENTLY HAVE is key to weathering this downturn. We know that customers come back and become "raving fans" when they experience World Class Service. Unfortunately, too many organizations' customer service efforts only focus on teaching their people how to "talk nice." For your customers to experience World Class Service, your entire organization must be focused on delivering the experience that the customer expects at each and every point in which he or she contacts you. Which is more than just "talking nice." Tune in at 11:00 Eastern, 8:00 Pacific to World Talk Radio for concepts and tools that you can use to drive World Class Service in your retail environment. This Week's Show (08/06/2009) World Class Service: Retail Customer Service Performance Builders Live: Real Tools, Right Now! Every Thursday at 11AM EST, 8AM PST. Listen in! Go to www.modavox.com Live call in number for Questions or Comments: 866-613-1612

Tune in Thursday at 11 AM Eastern, 8 AM Pacific on World Talk Radio

Question or comment for our hosts?

• Call in toll-free to 866-613-1612
• or email us at PerformanceBuilders@FirstStepsTraining.com.

Missed the Live Shows? 

• Episodes rebroadcast at 8pm Pacific on World Talk Radio
• We're in syndication! Catch our shows on the VoiceAmerica Business channel!
• Listent to Past Episodes in iTunes. Get the related learning resources for free in Our Archive

Beginning July 24, 2008, we'll be waiting for you ...

We're launching an exciting radio show because we wanted to talk to leaders ... like you.

If you are looking at this page, it's because you are a leader. Regardless of your official rung on the ladder, you are here because you want to help your organization move to the next level.

Do you have what it takes? We're betting you do, and we'd like to help.

Overview

With international reputations in the Workplace Learning and Performance field & proven track records in helping clients achieve measurable results on their training investments, we will break down the challenges facing organizations today and give you REAL tools that you can use right now to improve your employees’ commitment and productivity. We will be teaching you the what, why & how of performance improvement in crisp, clear, interactive radio workshops. We will be responding to your real-time issues with practical, applicable, proven resources to close your performance gaps.

Topics

In just the first few months, our schedule will include shows on ...

• Leadership
  • It’s the Vision thing
  • Leadership Styles: the Science, Not the Clothes
  • Communicating for Change
  • Developing Your Bench
  
  
• Absolute Safety, 365
  • Who's Responsible?
  •  It will Never happen To Me - Coming Face to Face with Risk Tolerance
  • Everyone Looking Out for Everyone: Safety Feedback Conversations
  
  
• High Performance Work Teams
  • Working With A Multicultural Team
  • The Real "I" In Team - Involvement!
  • Team Thinking
  
  
• Building A Culture Of Performance
  • It’s Not About You! The Place of the Customer in the Performance Culture
  • Bridging The Performance Gap
  • The Perfectly Engineered Performance System
  • It’s a Set-up, man! How we often sponsor the undesired behaviors of our subordinates
  
  
• Critical Thinking Skills
  • Problem Solving: Get to the Root!
  • The Single Greatest Step to Bullet-Proof Decisions
  • Avoiding All Problems
  • Deviation Analysis and SPC - why you need both (and how to integrate both) in a Lean / 6Sigma environment
  
  
• And More!

What You Can Expect

• Ideas to challenge you
• Case studies of real organizations (like yours) who have developed the skills, produced the results and closed the gap
• REAL TOOLS that you can use to develop yourself and your team
• Free online job aids to help you put the tool(s) to work that day!
• Provocative questions from callers (like you)!

Don’t settle for “good enough” – expect (and get) great performance NOW! Join Us!!

Details, Details ...

Performance Builders Live: Real Tools, Right Now! airs live Thursdays at 11 AM Eastern, 8 AM Pacific on World Talk Radio beginning July 24.

The live (only during the show), toll-free call-in number is 866-613-1612.

Have a burning topic that you'd like for us to address? No guarantees, but we'll do our best. Contact Us.