EMPOWERING PERFORMANCE

INTRODUCTION

Employee productivity is an essential element in the profitability of any business.  A major factor in low productivity is the difficult employee, whose work performance either is below standard or whose actions have a negative impact on other employees.

Q: Why are there poor performers in industry today? 
A: Many supervisors either avoid confronting them or lack the skills to hold successful discussions with difficult employees.  Ultimately, the performance issue becomes confrontational and hence, doomed to failure.

The supervisor must learn how to maintain control of discussions with employees regarding work performance, in particular those techniques required to channel the employee’s energies toward improved performance.  The key to the Empowering Performance approach is getting the difficult employee to take personal accountability for his or her own behavior.  Until the difficult employee takes personal accountability for his or her own behavior, performance will not improve.

OVERVIEW

During the Empowering Performance workshop, participants learn the techniques which enable them to maintain control of a performance discussion.  Over half of the workshop is devoted to planning and practicing how to use the techniques on the ultimate practical model - the employee with performance improvement opportunities. Participants learn to measure their success as supervisors by the number of employees who improve their work performance, rather than by the number of employees reprimanded or discharged.

The techniques learned in the Empowering Performance Workshop also apply to interviews with employees to reward and maintain good performance.

BENEFITS TO THE ORGANIZATION

When the supervisor effectively deals with difficult employees, everyone benefits.  The difficult employee’s performance is improved, thus improving the performance of the work group.  Good employees gain respect for the supervisor when they see him or her make the difficult employee successful.  In addition, the supervisor now has more time to devote to improving the quality of his or her unit.

PARTICIPANTS

This training is ideal for managers and team leaders.

DURATION

The Empowering Performance Workshop is tailored to specific client needs. Typically it runs from two to four days.  The workshop emphasizes application of the ideas presented to live, on-job concerns.