Organizational Development Initiatives

Training and Consulting interventions designed to enable your organization to make a step-change forward in the mission-critical systems of employee learning, safety and customer service.

• Operator Training
  New or recently-transferred employees need to learn the skills for their new position; the more quickly the new employee learns and is successful, the better for the entire work environment. Operator Training teaches your seasoned employees how to effectively and efficiently train the new hire or transfer in his new job using proven adult learning principles so that he becomes a successful contributor ASAP. The net result is an employee who gives a better, higher-quality product or service more quickly.  (more)
• Safety Improvement Process
  We all know what safety is. Most of the time we act safely … yet we have all acted in ways which are not safe. When we run a business, we preach safety … And unsafe acts still occur all too frequently. The Safety Improvement Process addresses the root cause of safety incidents - personal and collective accountability for safety - and creates a world-class safety mindset at all levels of the organization. (more)
• World Class Service
  World Class Service is memorable service, service that makes a lasting impression.  We all have received it.  We all remember it.  We all want it.  If we run a business, we all want to give it.  Yet, world class service is a rare commodity.  The reason is that few people really understand it. (more)