PERFORMANCE SYSTEMS ANALYSIS

INTRODUCTION

"I've told him a hundred times to _____ and he still doesn't seem to get the picture." We've all had employees who don't perform up to expectactions, and we have to deal with both his or her lost productivity and the effect that this has on the rest of the team. In today's tight labor market, you probably can't afford to fire him, so how do you get somebody to do what you need them to do?

Every employee works within a performance system with identifiable elements, whether or not this system has been thoughtfully designed and implemented or not. Performance System Analysis breaks down the total work environment in a way that enables both the organization and employees to understand and effectively manage the components of performance; it prepares you as the manager to consciously design performance systems for your employees so that they actually do what you need them to do.

WORKSHOP OVERVIEW

The Performance System Analysis Workshop investigates all the components of a performance system, not just the performer.  The initial Opportunity to Perform, the Desired Accomplishments, Consequences for Acting, Road Blocks, and Feedback are all investigated in detail.  During the workshop, participants apply the ideas presented to actual on-job performance issues.

Performance System Analysis has two modules: Performance Engineering and Performance Diagnostics.  Just as a structural engineer refers to the known performance characteristics of materials and predicts with great certainty how a new bridge design will perform, Performance Engineering examines the components that make up a human performance system.  These components are then engineered to create a design that produces the desired performance results.

Performance Diagnostics assesses existing performance systems to determine where breakdowns occur.  The analogy to structural engineering holds true.  If a structural engineer examines a bridge which did not perform to expectation, the specific failed components can be identified so corrective action can be taken.  Performance Diagnostics does the same for a human performance system.

BENEFITS TO THE ORGANIZATION

Performance System Analysis sets the stage for success.  When a new position is designed using the elements of Performance Engineering, the “throw ‘em in and see what happens” syndrome is avoided.  The entire job environment is structured in advance to make the position successful.

Performance Diagnostics is used as a tool to trouble shoot performance discrepancies in existing jobs.  The exact element(s) of the performance system which support the undesired behavior are identified so corrective action can be taken.

PARTICIPANTS

This workshop is ideal for both new and experienced senior and middle managers.

DURATION

The Performance System Analysis Workshop is tailored to specific client needs.  The workshop typically runs from one to three days.  A two or three day workshop allows more on-job application that helps ensure long term success.  Follow-up sessions with the participants are built into the workshop to provide confidential one-on-one coaching.  This coaching bridges the gap between the workshop and successful use of Performance System Analysis on the job.