Troubleshooting Logic is a systematic approach to gather, sort, organize and
evaluate information to resolve your high priority concerns.
The Troubleshooting Logic approach stresses the importance of asking good
questions. By investigating the topics below, your employees will learn
many good questions to ask. TSL teaches the most appropriate questions to
ask to get the best information in the shortest amount of time.
Status Assessment
How to identify the issues requiring your action
How to clarify issues and establish priority
How to Plan a strategy for resolving each issue, including the type of
participation, the accountability for results and the system for measuring and
evaluating accomplishments
Deviation Analysis
How to gather, sort and organize the information needed to analyze a
Deviation
How to collect and analyze data to confirm the root cause of a deviation
How to plan appropriate actions to effectively deal with the deviation.
Client Testimonial
Rob took time to involve everyone, answer questions
with good solid answers. His expertise is very
strong. He was very thorough in presenting and
being sure we understood what he was teaching.
I would like to see all line leaders and group
leaders have this training. This type of training
needs to happen more often. Knowledge is power,
and the more power we give our people (employees), the
better our company becomes.
Good training.
Choice Analysis
How to clarify and identify the boundaries for making a Choice or preparing
a recommendation
How to establishing clear criteria and how to determine if they are
mandatory or desirable
How to develop a plan to generate a good range of options
How to use available information and judgment to evaluate and select an
option;
How to assess the down side risks associated with an option and select the
option that best balances gain with risk
How to plan for the implementation of an option and evaluate its
outcome.
Plan Implementation Analysis
Determine when and how to recognize specific future deviations which have
not yet happened
How to Identify and select actions to prevent the future deviations from
occurring
How to identify and plan actions that will minimize the effects of future
deviations, should they occur
How to develop the information system to anticipate and act on future
deviations.
Determine when and how to recognize specific Future Opportunities
How to identify and select actions to cause the future opportunity to
occur;
How to identify and plan actions that will maximize the benefits of future
opportunities, after they have happened
How to develop an information system to anticipate and act on future
opportunities.
Who Should Attend?
Trouble Shooting Logic is designed for technicians, supervisors and
managers in line and staff functions at all levels of the organizations.
The workshop can be tailored for a specific population within the
intended audience by varying the emphasis.
