Coaching, Consulting & Training
for High Value Personnel

Trouble Shooting Logic Train-The-Trainer (T3)

WORKSHOP OVERVIEW

Trouble Shooting Logic (TSL) is the premiere problem solving and decision making training available anywhere, at any price. The TSL Train-the-Trainer is an intensive, skill development process that provides all of the knowledge, skills and job aids needed to prepare a person to effectively

  • deliver TSL workshops in-house and
  • facilitate troubleshooting, planning, and decision-making processes within your organization.

WHAT PARTICIPANTS LEARN

  • All four of the TSL processes (Status Assessment, Deviation Analysis, Choice Analysis, and Plan Implementation Analysis) to a level of mastery
  • The Systematic Learning Process. Even if your instructor candidates have never taught a workshop before, they will learn how adults learn and will be able to present the concepts effectively. If your instructor candidates already have experience delivering other workshops, they will become more effective instructors and coaches.
  • How to Coach for Effective Process. The TSL workshop that the instructors teach utilizes case practice in addition to working on current, live job concerns. In order for participants to learn, the instructor must effectively coach and guide the participants. TSL Instructor candidates learn effective coaching techniques, when and how to employ them, in order to promote the best learning possible.
  • How to Facilitate the Processes. They will be your in-house process experts that are prepared to guide and facilitate the resolution of complex problems, choices and projects.

BENEFITS

  • Your organization brings the learning in-house, enabling you to
    -- Train your people when it's convenient for you
    -- Trouble Shoot your issues with the guidance of in-house master facilitators
  • With a Site License, you are able to saturate your population with these skills in the most cost-effective manner possible.
  • For participants, the TSL T3 can be a "game changer," solidifying new thinking and skills that impact their productivity, demonstrably increase their value to the organization, and set their careers on a higher trajectory.

DURATION, PROCESS AND T3 AGENDA

The TSL T3 spans two weeks, Monday through Friday, 8:00 AM - 5:00 PM.

Lecture is minimized. The majority of the T3 involves two components:

  1. In-depth case practice and (when conducted in house) actual issue resolution to ensure in-depth, practical application of the processes; and
  2. Practice teaching, with instructor and peer FeedBack.

While each T3 is modified based upon the particular goals of the client organization, as well as "in the moment" to produce the best learning for the instructor candidates present, a typical two-week progression that focuses on Deviation Analysis is presented below:

TSL T3 Agenda (Typical)
Train-the-Trainer (T3) Week One

Day One

In-depth review of Deviation Analysis. Discussion of the underlying rationale for each step, practice Deviation Analysis on complex case exercise

First practice teach

Day Two

Continued discussion of the underlying rationale for each step, practice Deviation Analysis on very complex case exercise

Second practice “Teach”

Day Three

Continued discussion of the underlying rationale for each step

Third & Fourth practice “Teaches”

Master Facilitators practice

Day Four

Continued discussion of the underlying rationale for each step

Overview the Performance Systems which must support TSL

Fifth practice “Teach”

Master Facilitators practice

Day Five

Continued discussion of the underlying rationale for each step

In-depth discussion of Choice Analysis, Practice on a Case exercise and on current, live job issues

Weekend Assignment

Day five ends by 2:00

 
Train-the-Trainer (T3) Week Two

Day Six

First “Large Segment” practice teach

Master Facilitators practice Deviation Analysis on very complex case exercise

Discuss/teach Coaching and Critiquing

Day Seven

Second “Large Segment” practice teach, practice coaching and critiquing concurrently

Master Facilitators practice Deviation Analysis on very complex case exercise

Day Eight

Third “Large Segment” practice teach, practice coaching and critiquing concurrently

Master Facilitators practice Deviation Analysis on very complex case exercise and/or on live complex problems

Day Nine

Teach Plan Implementation Analysis in depth, Apply Plan Implementation Analysis to the roll-out of TSL, including facilitation by the Master Facilitators

Overview of Status Assessment

“Open” practice opportunities for all

Day Ten

“Open” practice opportunities for all

Detailed discussion of workshop/facilitation logistics and management

Commitments to action, Closing Remarks

Day five ends by 2:00

PARTICIPANTS

TSL Instructor Candidates are chosen by their organization is consultation with First Steps. So that you may begin considering who might be appropriate, know that Successful TSL instructor/facilitator candidates:

  • Want to do it
  • Are not lateral thinkers
  • Have the time to do it, or will be given time to do it
  • Are good readers of people
  • Are articulate
  • Have a good vocabulary
  • Have no bad habits in terms of teaching or facilitating
  • Are encouragers, not tellers
  • Have credibility and are respected by others

Successful instructor candidates are not limited to management or senior personnel; some of the most successful instructors have in fact been hourly employees who meet the criteria above and who have in-depth, day-to-day knowledge of their processes. That being said, the TSL T3 is a superb development option for current or future managers, as well as internal consultants and facilitators.

PRE-REQUISITES

  • Completion of a successful interview with First Steps, resulting in our recommendation to attend the T3
  • Participation in a standard TSL workshop as “pre-exposure” to the workshop that you will be learning how to teach (note that we recommend you minimize the time between your “pre-exposure” workshop and the T3 itself)

Contact us for further details or Review our Public Workshops for an upcoming TSL T3 Now!

 

2379 Merluna Drive, Lexinton, KY 40511
Phone: (800) 870-9380

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