Coaching, Consulting & Training
What Others Are Saying
I would recommend First Steps to any organization wishing to improve employee interaction and enhance problem solving behavior.
Maureen Hardy, Director Outpatient Rehab, St. Dominic Hospital
We teach your people the tools needed to skillfully operate their part of the business like they owned the business.
Communication is the basic skill that all supervisors, leaders and team members require to be successful, yet few people understand the process of communication. The Focused Communication Skills workshop investigates the process of communication and the specific communication tools, such as speaking, listening, questioning, and feedback, that are required for information trainsfer and mutual understanding.
During the workshop the participants investigate the communications process and its impact on their ability to effectively interact with peers and empower and supervise workers. They develop an understanding of which communication approaches work best with their direct reports and how to modify their communication styles to optimize information transfer.
At the completion of the workshop, the participants will be able to:
The skills developed in this workshop enable participants to more effectively communicate with peers and direct reports. Misunderstandings are minimized.
2379 Merluna Drive, Lexinton, KY 40511
Phone: (800) 870-9380
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