Coaching, Consulting & Training
for High Value Personnel

What Others Are Saying

The workshop “Performance Coaching” contains good course material as well as good presentation skills by the instructor. The feedback I received was very positive.  We have noticed real improvement in the quality of data entered into our coaching database by our leadership team.


There are a few areas where our site procedures are not in verbatim alignment with what you taught in the workshop. Ironically, we are re-evaluating our procedure for potential enhancements. The material you administered has many key data points that we may have overlooked in procedure development.

Ben Avara, FIN Superintendent, Entergy Operations, Grand Gulf Nuclear Station

Focused Communication

We teach your people the tools needed to skillfully operate their part of the business like they owned the business.

Communication is the basic skill that all supervisors, leaders and team members require to be successful, yet few people understand the process of communication.  The Focused Communication Skills workshop investigates the process of communication and the specific communication tools, such as speaking, listening, questioning, and feedback, that are required for information trainsfer and mutual understanding.

During the workshop the participants investigate the communications process and its impact on their ability to effectively interact with peers and empower and supervise workers. They develop an understanding of which communication approaches work best with their direct reports and how to modify their communication styles to optimize information transfer.

At the completion of the workshop, the participants will be able to:

  • Use the proper communications tools to give instructions and ensure that those instructions are understood
  • Understand the communication dynamics inherent in their interactions with direct reports
  • Modify their message to address the particular needs of each style.


The skills developed in this workshop enable participants to more effectively communicate with peers and direct reports. Misunderstandings are minimized.

Free Tips and Tools in Your Inbox

Related Links

Client Results

2379 Merluna Drive, Lexinton, KY 40511
Phone: (800) 870-9380

E-mail Click Here

© 2000- 2015, First Steps Training & Development. All Rights Reserved.
Site design by