Coaching, Consulting & Training
What Others Are Saying
The First Steps’ facilitator training was one of the most profound professional educational experiences of my life. Rob created a true learning community amongst the participants – we learned the concepts, we developed teamwork, and I reconnected with myself. I learned how to effectively guide group discussions towards real learning. Rob is a consummate Master Trainer, able to simplify the complex and make it accessible. That being said, this was not a beginner’s training, but one that stretched me. I give Rob and First Steps my highest recommendation.
Justina Rudez, Entrepreneur
We teach your people the tools needed to skillfully operate their part of the business like they owned the business.
Communication is the basic skill that all supervisors, leaders and team members require to be successful, yet few people understand the process of communication. The Focused Communication Skills workshop investigates the process of communication and the specific communication tools, such as speaking, listening, questioning, and feedback, that are required for information trainsfer and mutual understanding.
During the workshop the participants investigate the communications process and its impact on their ability to effectively interact with peers and empower and supervise workers. They develop an understanding of which communication approaches work best with their direct reports and how to modify their communication styles to optimize information transfer.
At the completion of the workshop, the participants will be able to:
The skills developed in this workshop enable participants to more effectively communicate with peers and direct reports. Misunderstandings are minimized.
2379 Merluna Drive, Lexinton, KY 40511
Phone: (800) 870-9380
E-mail Click Here
2014, First Steps Training & Development. All Rights Reserved.
Site design by Speedsoft.com.